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002: What is User Experience & Support Services (formerly CSS) and what kind of help does it provide?

SOLUTION

User Experience & Support Services — formerly known as Client Support Services or ADS (“Academic Department Support” or “All Department Support”) — is a group within Information & Technology Solutions (ITS) that provides computer support for non-lab computers across the Mines campus.

See the current Customer Service Level Understanding (https://inside.mines.edu/UserFiles/File/ccit/Customer_Service_Level_Understanding.pdf) for details regarding the scope of these services. An abridged question-and-answer summary (https://inside.mines.edu/UserFiles/File/ccit/CWS/ads-faq-latest.pdf) of the CSS SLU is also available.

To request UXSS help with a technology issue, please submit a Mines Help Center request (https://helpcenter.mines.edu).

NOTES


In general, UXSS will handle most problems related to desktop computers, laptops, and printers campuswide. However, certain other services and resources — lab computers, networking, and so on — are maintained by other ITS units. In all cases, support requests may be made through Mines Help Center.

AUTHOR


EZ/DF